Return + Refund + Damage Policy
Temporary Return Policy Change - Due to concerns surrounding COVID-19, for the safety of our employees and customers we are temporarily suspending product returns at this time. All sales will be final.
You must contact us for a return authorization prior to returning any merchandise. Merchandise must be returned at your expense in unopened and perfect condition in order to receive credit. Full credit will be issued for unopened merchandise returned within 14 days of your receipt of shipment. No product returns/refund will be accepted after 30 days. All sales are considered final after 30 days.
All sales for chocolate/meltable products are final. We cannot guarantee un-melted chocolate during transit, with or without ice packs. Please plan your order accordingly and order at your own risk during the summer season.
On the rare occasion that we may ship you an item other than what you ordered, do not open the product or it will void your right to return it. Please contact us so we can exchange it for the correct item. We do not issue refunds due to taste subjectivity.
Shipping carriers charge shippers for the return of undeliverable packages, including - but not limited to - refused packages, those where three delivery attempts were unsuccessful, and/or incorrect address input from customer. If your package is returned to us for any of these reasons, you will be responsible for Wholesome Provision's actual cost to ship the package and the return charges.
In the event you've received damaged item(s) or incorrect item(s) in your order. Please follow the instructions below:
- Immediately take a photo of the damaged item(s) or incorrect item(s) and the shipping box. The better the quality, the faster we can expedite your request.
- Email firstname.lastname@example.org the following: Your order #, photos of damaged item(s)/incorrect item(s) and shipping box, name item(s), number of damaged/incorrect item(s). You can also provide any other additional information to help us investigate.
- Please use subject line "DAMAGES" or "INCORRECT ITEMS" when emailing us, this will expedite your request.
- We will follow up with you within 2 business days.
Please keep in mind that we can not process replacements of damaged item(s) but in most cases, after investigating, we will issue a refund which you can then use to repurchase the item yourself at a later date should you choose to. Shipping cost is non-refundable.