Return + Refund Policy
You must contact us for a return authorization prior to returning any merchandise. Merchandise must be returned at your expense in unopened and perfect condition in order to receive credit. Full credit will be issued for unopened merchandise returned within 14 days of your receipt of shipment. No product returns will be accepted after 30 days.
All sales for chocolate/meltable products are final. We cannot guarantee un-melted chocolate during transit, with or without ice packs. Please plan your order accordingly and order at your own risk during the summer season.
On the rare occasion that we may ship you an item other than what you ordered, do not open the product or it will void your right to return it. Please contact us so we can exchange it for the correct item. We do not issue refunds due to taste subjectivity.
Shipping carriers charge shippers for the return of undeliverable packages, including - but not limited to - refused packages, those where three delivery attempts were unsuccessful, and/or incorrect address input from customer. If your package is returned to us for any of these reasons, you will be responsible for Wholesome Provision's actual cost to ship the package and the return charges.