Shipping Policy + FAQ
Do you charge sales tax?
No, all orders are tax free!
How much is shipping?
The following flat shipping rate applies to shipments within the Contiguous USA only (excludes Alaska & Hawaii):
- For orders valuing over $99 (excluding shipping), shipping is FREE!
- All other orders ships for a flat $9.95 per order.
How much is shipping to Alaska or Hawaii?
If your order is smaller and fits within any of the flat rate boxes offered by USPS, than we will treat your order with the same shipping conditions as the rest of the Contiguous USA.
However, if you have a much larger and heavier order, we may contact you to collect additional shipping. You will have an opportunity to fully cancel your order with a full refund should you not want to proceed.
Do you ship to internationally?
Yes we do! Shipping cost will calculate at checkout. Flat rate shipping and free shipping over $99 are for domestic Contiguous USA orders only.
You are responsible for any and all customs fees, import fees, taxes, and duties should they occur at time of receipt.
In the rare occasion that the collected shipping fee amount is grossly under the actual cost to ship the order, we will reach out to let you know how much more in shipping fees we would need to collect to proceed with your order. At that time, you will have a choice to fully cancel the order or proceed.
How do I get the most out of my shipping cost?
The larger your order, the more you will save on shipping costs. When your order contains more items, the cost of shipping per item goes down as it is spread across multiple items since the shipping cost is fixed.
Where are you shipping from?
How fast do you ship?
We process all orders very quickly. If you place your order Monday through Friday before 8am Pacific Time, your order will ship the same day. We do not ship on the weekends. Once shipped, transit time is generally 2-7 days and is typically 1 day for customers located in the NW USA.
You will receive an automatically generated email notifying you that your order has been shipped. You will continue to receive email updates on the status of your package until it has been delivered.
We currently use the US Postal Service and UPS for our shipping. We try to get the order to you as fast as possible, so in most cases your order will be sent via USPS Priority Mail or First Class, which is a 2-3 day delivery to most locations. For some larger orders we will need to send it via UPS (5-7 days) due to excessive volume.
The map below shows estimated delivery time (for USPS). The red marker indicates where your order is shipping from:
My order is taking longer than expected, what gives?
Due to the pandemic, increased online shopping, and other factors such as the distribution of the Covid-19 vaccine and decreased carrier workforce due to sickness, it has caused a lot of stress and strain on this nation's logistics system. This could cause your order to arrive later than expected, but it's still on the way! We thank you for being understanding, flexible, and patient during these hard times. We're all in this together!
How do I cancel my order?
You must send your cancellation request to us before 8am Pacific Time after the order has been placed. Please provide your full name and order number. If you missed the cut-off time, please refer to our return and refund policy here.
How do I return my order?
Please see our return and refund policy page here.
My item(s) arrived damaged, what do I do?
We package our orders well, but please understand that once your order leaves our warehouse, it is in the shipping carrier's hands. If you've received a damaged item, please visit our refund and returns page here for further instructions.
I have other questions regarding my order, how do I contact you?
You can send us a message by using our contact form here or you can e-mail us at: firstname.lastname@example.org (response time is generally 12-24 hours during M-F business hours).
I am a business and I want to buy for resale, do you offer wholesale pricing?
Yes! Please e-mail us at: email@example.com. Please keep in mind that we do not work with Amazon or Walmart resellers.